Customer support
Email: support@dealerbase.in. Include your registered mobile number, relevant listing or payment reference, and a concise description. Never share passwords, OTPs, UPI PINs or full card details.
Grievance redressal
Designation: Grievance Officer, SMART AGRI SOLUTIONS. Email: support@dealerbase.in. We aim to acknowledge consumer or platform grievances within 48 hours and resolve them within one month, subject to identity verification, complexity and applicable law.
Privacy and account requests
Use the subject “Privacy request” for access or correction matters and the Account Deletion page for erasure requests. Payment matters should include the Razorpay order or payment reference.
Availability
Support is handled on Indian business days. Urgent security reports should use the subject “Security issue” so they can be prioritised.