What this policy covers
This policy covers DealerBase digital subscription charges paid to SMART AGRI SOLUTIONS. It does not cover payments, returns, transport or disputes for products traded independently between dealers.
Cancellation
You may ask us to cancel renewal at any time by emailing support@dealerbase.in from your registered account. Cancellation prevents a future renewal but does not normally end or refund the current subscription period. DealerBase currently does not automatically debit a renewal unless that option is clearly shown and separately authorised.
Refund eligibility
- Duplicate charges or a payment captured without subscription activation are eligible for correction or refund after verification.
- A first-time subscription may be requested for refund within 7 calendar days of payment if paid marketplace features have not been materially used.
- Refunds are not normally available for change of mind after material use, partial periods, account suspension for policy breach, or dealer-to-dealer product disputes.
- Any refund required by applicable law will be honoured regardless of the above limitations.
How to request
Email support@dealerbase.in within the applicable period with the registered mobile number, payment date, amount and Razorpay payment or order reference. Do not send card details, OTPs, UPI PINs or banking passwords.
Review and timing
We aim to acknowledge a complete request within 2 business days and communicate a decision within 7 business days. Approved refunds are initiated to the original payment method within 7 business days. The bank or payment network may require an additional 5–10 business days to display the credit.